Frequently Asked Questions
What is an after-hours answering service?
An after-hours answering service ensures that your customers can still reach your business outside of regular operating hours. When a customer calls, their information and request are collected by our virtual receptionist and sent directly to you, so you never miss an opportunity.
How does your call answering service work?
When a customer calls your business after hours, the call is automatically routed to our call handling system. The virtual receptionist greets the caller, collects their name, phone number, and details about their issue, then sends you a complete transcript by text or email. This way, you can follow up on your own time.
What types of businesses benefit from this service?
Our answering service is designed for small businesses that rely on phone calls for new leads and appointments. This includes contractors, plumbers, electricians, garage door repair companies, salons, HVAC services, and many other local businesses.
Do I still get voicemails, or only transcripts?
You can receive both. While the transcript makes it easy to quickly review customer needs, we also provide voicemail recordings upon request. This ensures you don’t miss the caller’s tone or additional details.
Can your virtual receptionist schedule appointments?
Yes. In addition to call capture and lead handling, our service can be connected to your calendar to schedule appointments directly. This feature is optional and can be added once your business is ready.
How quickly will I be notified of new customer calls?
Notifications are sent instantly. As soon as a customer finishes their call, you’ll receive a transcript (and voicemail if requested) via email or text message. This allows you to respond quickly to urgent requests.
How secure is the information collected from customer calls?
All customer data collected through our call answering service is transmitted securely and stored safely. We prioritize privacy and compliance so you can trust that your customers’ information is protected.
